Frequently Asked Questions

Print Subscriptions

1. Why take out a subscription?

By buying a subscription you will save money compared with the normal price of the paper.

2. How does the subscription work?

Subscribers are sent dated vouchers. Simply select the relevant voucher for that day and hand it to your newsagent as payment.

3. How do the vouchers work?

The vouchers cover Monday to Saturday as i is not published on Sundays.
There is a voucher for each day of the week that you have subscribed for. You simply take the voucher into a participating newsagent and exchange it for your copy of i. The vouchers will expire after a certain date (this will be marked on the vouchers).
If you have purchased i as a gift, then we will dispatch the vouchers to your gift recipient.
We will also send a welcome letter to confirm when the subscription will start and end, and to reiterate how the voucher system works.

4. Where can I purchase the newspaper?

The paper is widely available at most major retailers in the area. If you find your newsagent does not stock the paper, please ask them if they can order it in for you. If you still experience difficulty please call us and we’ll be happy to find a retailer in your area where you can redeem the vouchers.

5. Can I have i delivered?

A lot of local retailers offer their own delivery services, and many of our customers receive their papers in this way. This is not managed by i, but by people liaising with their own newsagent. Some have very large delivery ranges - up to 20 miles in some rural areas. We would recommend that you contact your most local delivering newsagent directly, and find out his or her charges for the delivery of papers. If they do not offer a delivery service, they may be able to recommend another retailer that does.

6. Do I need to renew my subscription?

If you pay by Direct Debit, you will automatically receive your new vouchers two weeks before your existing vouchers end.
If you pay by credit card, we will notify you before your vouchers expire with details of how to continue your subscription.

7. How does Direct Debit continuous payment work?

Subscriptions are made on either an annual, bi-annual, quarterly or monthly basis by Direct Debit. Your payments are spread accordingly. As this is a continuous payment method you are in complete control of your subscription as well as eliminating the need for renewal reminders.

8. Is the online payment secure?

Yes. We use SSL encryption software to keep the details of your order and payment information secure.

9. How do you acknowledge receipt of my order?

If you order online, we will acknowledge your order with a receipt at the end of the transaction and an email sent to the email address supplied. If you order by phone and have given us your email address, we will send you an email confirmation immediately. If you don’t have an email address we will write to you within a week.

10. When will my first vouchers arrive?

Please allow up to 21 working days for your vouchers to arrive by post. Subsequent vouchers will be delivered before the expiry of the last set of vouchers sent.

11. What if I move home?

If you are planning to move, please update your details online by or by calling 0800 0820628.

12. What happens if I go on holiday?

Yei vouchers can be used in most places in the UK, so if you are travelling within this country, simply take your i vouchers with you. Unfortunately, i is not published abroad, but you can give your i vouchers to a friend or relative to use while you are away

13. What do you do with my personal information?

We use the personal information you provide (eg name, address, email address, telephone number) to process your subscription order. When you subscribe we will ask you about receiving further offers from Johnston Press newspapers.

14. Do you use ‘Cookies’?

From time to time we may store ‘cookies’ (small files transmitted between server software and the browser on your computer) on your computer’s hard drive to make your use of the on-line subscription process easier. The personal information you provide (name, address, email, payment details etc) are stored on our secure server, not in a cookie.

15. What should I do if I don’t receive my vouchers on time?

If for any reason your vouchers don’t arrive, please call 0800 0820628. Please remember to notify us if you have changed address.

16. What if my newspaper doesn’t publish on any given day?

In the very unlikely event that you pay for a copy that isn’t published, simply call the subscription line on 0800 0820628 and we’ll arrange a refund for that issue at your current subscription rate.

17.Can I use my voucher to pay for a different newspaper?

No, your voucher can only be used for the newspaper title printed on it.

18. What happens if I change my mind?

If you wish to cancel your subscription, you have 14 days from receipt of your i vouchers to cancel. Simply send your pack of unused i vouchers back to us with a covering letter, including your customer reference number, and we will refund your payment. Unfortunately we cannot refund your payment until we receive your vouchers back.

19. What happens when my vouchers run out?

We will contact you towards the end of your subscription period, and ask if you would like to renew.

20. Can I read i on my iPad or other devices?

Yes. i is available as an app and is free to print subscribers. Just download it from your preferred app store and then login using your email address and subscriber number.

21. How do I cancel my subscription?

If you pay by Direct Debit, you need to notify us of your cancellation a minimum of 4 weeks before the end of your current set of vouchers. Once your payment has been authorised we cannot refund any vouchers that are not used.

Print Subscription Helpline:

Email: help@i-subscription.co.uk

Telephone: 0800 0820628 (Mon-Fri 9am-5.30pm)

If you are an existing subscriber, please quote your subscriber number.


Digital App and Online Subscriptions

1. Why take out a subscription?

If you subscribe to the app, download it from your preferred app store and then login using your email address and subscriber number.
If you’ve subscribed to the online digital edition, just click the link that’s sent to you and login using your email address and subscriber number.

2. Do I need to renew my subscription?

If you pay monthly by credit card, your account will be automatically renewed each month
If you pay for 6 or 12 months as a single payment, we will notify you before your subscription expires with details of how to continue.

3. How does the continuous payment work?

The payment will be taken from your credit card every month.

4. What happens if my credit card expires?

If you pay monthly, you will need to update your credit card details on your account. Just visit i-subscription.co.uk and click login. Access your account and update your details.

5. Is the online payment secure?

Yes. We use SSL encryption software to keep the details of your order and payment information secure

6. How do you acknowledge receipt of my order?

We acknowledge your order with a receipt at the end of the transaction and an email is sent to the email address supplied.

7. What happens if I go on holiday?

You can access the app and the online digital edition from anywhere

8. What do you do with my personal information?

We use the personal information you provide (eg name, address, email address, telephone number) to process your subscription order. When you subscribe we will ask you about receiving further offers from Johnston Press newspapers.

9. Do you use ‘Cookies’?

From time to time we may store ‘cookies’ (small files transmitted between server software and the browser on your computer) on your computer’s hard drive to make your use of the on-line subscription process easier. The personal information you provide (name, address, email, payment details etc) are stored on our secure server, not in a cookie.

10. How do I cancel my account?

If you wish to cancel your subscription, you have 14 days within which to cancel.
After then you can cancel at the end of your subscription period.

If you pay monthly, please email i@inews.co.uk or call 0207 361 5682 (Mon-Fri 9am-5pm) at least 5 days before the end of your subscription.
If you pay every 6 months or annually, you can just let your account lapse.

Digital Subscription Helpline:

Email: i@inews.co.uk

Telephone: 0207 361 5682 (Mon-Fri 9am-5pm)

If you are an existing subscriber, please quote your subscriber number.