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Frequently Asked Questions
1. Why take out a subscription?
By buying a subscription you will save money compared with the normal price of the paper.
2. How does the subscription work?
Subscribers are sent dated vouchers. Simply select the relevant voucher for that day and hand it to your newsagent as payment.
3. Where can I purchase the newspaper?
The paper is widely available at most major retailers in the area. If you find your newsagent does not stock the paper, please ask them if they can order it in for you. If you still experience difficulty please call us and we’ll be happy to find a retailer in your area where you can redeem the vouchers.
4. Do I need to renew my subscription?
If you pay by Direct Debit, you will automatically receive your new vouchers two weeks before your existing vouchers end.
If you pay by credit card, we will notify you before your vouchers expire with details of how to continue your subscription.
5. How does Direct Debit continuous payment work?
Subscriptions are made on either an annual, bi-annual or quarterly basis by Direct Debit. Your payments are spread accordingly. As this is a continuous payment method you are in complete control of your subscription as well as eliminating the need for renewal reminders.
6. Is the online payment secure?
Yes. We use SSL encryption software to keep the details of your order and payment information secure.
7. How do you acknowledge receipt of my order?
If you order online, we will acknowledge your order with a receipt at the end of the transaction and an email sent to the email address supplied. If you order by phone and have given us your email address, we will send you an email confirmation immediately. If you don’t have an email address we will write to you within a week.
8. When will my first vouchers arrive?
Please allow up to 21 working days for your vouchers to arrive by post. Subsequent vouchers will be delivered before the expiry of the last set of vouchers sent.
9. What if I move home?
If you are planning to move, please update your details online by or by calling 0844 991 6464.
10. I have my newspaper delivered, can I still subscribe?
Yes you can. You will need to pay your weekly delivery charge as normal but just hand the relevant vouchers to your newspaper retailer when you pay the delivery bill.
11. What do you do with my personal information?
We use the personal information you provide (eg name, address, email address, telephone number) to process your subscription order. When you subscribe we will ask you about receiving further offers from Johnston Press newspapers.
12. Do you use ‘Cookies’?
From time to time we may store ‘cookies’ (small files transmitted between server software and the browser on your computer) on your computer’s hard drive to make your use of the on-line subscription process easier. The personal information you provide (name, address, email, payment details etc) are stored on our secure server, not in a cookie.
13. What should I do if I don’t receive my vouchers on time?
If for any reason your vouchers don’t arrive, please call 0844 991 6464. Please remember to notify us if you have changed address.
14. What if my newspaper doesn’t publish on any given day?
In the very unlikely event that you pay for a copy that isn’t published, simply call the subscription line on 0844 991 6464 and we’ll arrange a refund for that issue at your current subscription rate.
15. Can I use my voucher to pay for a different newspaper?
No, your voucher can only be used on the date and for the newspaper title printed on it.
16. What happens if I go on holiday?
Unfortunately we are unable to issue refunds for unused vouchers. Why not give the vouchers valid while you are on holiday to a friend so they can try the paper.
17. How do I cancel my subscription?
If you pay by Direct Debit, you need to notify us of your cancellation a minimum of 4 weeks before the end of your current set of vouchers. Once your payment has been authorised we cannot refund any vouchers that are not used.
Telephone: 0844 991 6464 (Mon-Fri 9am-5.30pm)
If you are an existing subscriber, please quote your personal reference number.
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